Recommended and implemented improved documentation including troubleshooting checklists, escalation guidelines & phone numbers, and status report / educational emailing protocols.
Worked closely with IT department, administering servers during backups and upgrades.
Resolved network and telecommunications issues for Windows 95/98/NT Workstation setups.
Onix Bobé / Page 2
EDUCATION:NY INSTITUTE OF TECHNOLOGY NY, NY2005
Bachelor of Technology in Computer & Electrical Engineering
TECHNICAL CAREER INSTITUTES NY, NY2000
AAS Degree in Electronic Engineering Technology
CCNA CANDIDATEMARCH 2006
MILITARY:UNITED STATES ARMY1993 TO 1997
Intelligence Analyst – Honorable Discharge
Honored as the youngest and most junior-ranking specialist to provide enemy capability, weather, terrain, climate and course-of-action reports during conference briefings to Lieutenant Colonels and Generals.
Capitalized on highly effective oral and written communication skills while drafting and presenting periodic and special intelligence reports, plans and briefings.
Assisted in determining the significance and reliability of incoming information.
Contributed to the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities and probable courses of action.
Top Secret Security Clearance Expert Marksman Parachutist Badge
National Defense Ribbon Overseas Ribbon Good Conduct Medal
Army Achievement / Commendation Medals
SOFTWARE: Windows 2000/XP, NT Server/Workstation 4.0, MS Office, MS Outlook, Adobe Acrobat Reader, WinZip, Mozilla Firefox, Internet Explorer, Symantec Enterprise Ghost, PC Anywhere, CA Remotely Possible, Control IT, CA UniCenter RCO Management, Professional Helpdesk, Peregrine 3.60, Partition Magic 8.0, Cisco Web Attendant, Cisco IP ICD Desktop, MS Active Directory for W2K/3, Norton & McAfee Anti-Virus solutions, LAN Guard Network Scanner, CA Service Desk, OrCad 9, MatLab 7.0, Palm Treo 770W
HARDWARE:IBM PC’S, Blackberry / PocketPC/Palm Handhelds, HP & Dell Inkjet/Laser Printers, IBM/Sony/Toshiba Laptops/Docking Stations, Optical and Magnetic Drive Installation, Scanners, Imaging Equipment, Cisco IP phones, Modems
LANGUAGES:Bilingual: English / Spanish