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Resume of Candidate # 070 - page 2 / 2

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Recommended and implemented improved documentation including troubleshooting checklists, escalation guidelines & phone numbers, and status report / educational emailing protocols.

Worked closely with IT department, administering servers during backups and upgrades.

Resolved network and telecommunications issues for Windows 95/98/NT Workstation setups.

Onix Bobé / Page 2

EDUCATION:NY INSTITUTE OF TECHNOLOGY NY, NY2005

Bachelor of Technology in Computer & Electrical Engineering

Cum Laude

TECHNICAL CAREER INSTITUTES NY, NY2000

AAS Degree in Electronic Engineering Technology

Cum Laude

CCNA CANDIDATEMARCH 2006

MILITARY:UNITED STATES ARMY1993 TO 1997

Intelligence Analyst – Honorable Discharge

Honored as the youngest and most junior-ranking specialist to provide enemy capability, weather, terrain, climate and course-of-action reports during conference briefings to Lieutenant Colonels and Generals.

Capitalized on highly effective oral and written communication skills while drafting and presenting periodic and special intelligence reports, plans and briefings.

Assisted in determining the significance and reliability of incoming information.

Contributed to the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities and probable courses of action.

Honors:

Top Secret Security Clearance       Expert Marksman Parachutist Badge

National Defense Ribbon          Overseas Ribbon Good Conduct Medal

Army Achievement / Commendation Medals

SOFTWARE: Windows 2000/XP, NT Server/Workstation 4.0, MS Office, MS Outlook, Adobe Acrobat Reader, WinZip, Mozilla Firefox, Internet Explorer, Symantec Enterprise Ghost, PC Anywhere, CA Remotely Possible, Control IT, CA UniCenter RCO Management, Professional Helpdesk, Peregrine 3.60, Partition Magic 8.0, Cisco Web Attendant, Cisco IP ICD Desktop, MS Active Directory for W2K/3, Norton & McAfee Anti-Virus solutions, LAN Guard Network Scanner, CA Service Desk, OrCad 9, MatLab 7.0, Palm Treo 770W

HARDWARE:IBM PC’S, Blackberry / PocketPC/Palm Handhelds, HP & Dell Inkjet/Laser Printers, IBM/Sony/Toshiba Laptops/Docking Stations, Optical and Magnetic Drive Installation, Scanners, Imaging Equipment, Cisco IP phones, Modems

LANGUAGES:Bilingual: English / Spanish

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