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and until a formal claim in writing for a specified or determinable amount of money shall have been filed in accordance with the provisions of subparagraph (b) above.

Item 520

ACKNOWLEDGEMENT OF CLAIMS

(A) Carrier shall, upon receipt in writing of a proper claim in the manner and

form described in these regulations, acknowledge the receipt of such claim in

writing to the claimant within thirty (30) days after the date of its receipt by

carrier unless carrier shall have paid or declined such a claim in writing within

thirty (30) days of the receipt thereof. Carrier shall indicate in its

acknowledgment to the claimant what, if any, additional documentary

evidence or other pertinent information may be required by it to further

process the claim as its preliminary examination of the claim, as filed, may

have revealed.

(B) Carrier shall, at the time each claim is received, create a separate file

and assign thereto a specific unique claim file number and note that number

on all documents filed in support of the claim and all records and

correspondence with respect to the claim, including the written

acknowledgment of receipt and, if in its possession, the shipping order and

delivery receipt, if any, covering the shipment involved At the time such claim

is received, carrier shall cause the date of receipt to be recorded on the face

of the claim document, and the date of receipt shall also appear in carrier’s

written acknowledgment of receipt to the claimant.

Item 530

INVESTIGATION OF CLAIMS

(A) Prompt investigation is required. Each claim filed against carrier in the

manner prescribed herein shall be promptly and thoroughly investigated if

investigation has not already been made prior to receipt of the claim. Unless

perishable commodities are involved, the shipper or consignee in possession

shall afford carrier five (5) days to inspect any damaged shipment prior to

dispensation.

(B) Supporting documents. When a necessary part of any investigation,

each claim shall be supported by the original bill of lading, evidence of the

freight charges, if any, and either the original invoice containing invoice value,

a photographic copy of the claim to be true and correct with respect to the

property and value invoiced in the claim; or certification of prices or values,

with trade or other discounts, allowances or deductions of any nature

whatsoever and the terms thereof, or depreciation reflected thereon;

provided, however, that where the property shows on the bill of lading or

where the invoice does not show price or value, or where the property

involved has not been sold, or where the property has been transferred at

bookkeeping values only, carrier shall, before voluntarily paying a claim

thereon, require the claimant to establish the destination value in the quantity

shipped, transported, or involved and certify the correctness thereof in writing

or show an alternative applicable value arising by reason of alternatively

applicable contract terms.

ISSUED: June 25, 2008 EFFECTIVE: September 25, 2008

ISSUED BY:

Transportation Consultants Inc.

1000 Edwards Avenue

Harahan, LA 70123

504.734.0561

Fax 504.734.7901

RULES CIRCULAR 100

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