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BlackBerry Certified Support Specialist

This certification stream is designed to validate the skills and knowledge of technical professionals who work in contact centers or help desk environments that provide support for BlackBerry devices in a BlackBerry® Enterprise Server or BlackBerry® Internet Service environment.

BlackBerry Certified Support Specialist candidates will be required to pass one exam related to supporting BlackBerry devices in a BlackBerry Internet Service or BlackBerry Enterprise Server environment.

If a candidate successfully completes the exam Supporting BlackBerry Devices in an Enterprise Environ- ment, they may also pursue a BlackBerry Certified Server Support Specialist designation.

Candidates who successfully complete an exam for this certification will receive a BlackBerry Certified Sup- port Specialist designation.

BlackBerry Certified Server Support Specialist

This certification stream is designed to validate the skills and knowledge of technical professionals who work in contact centers or help desk environments that provide introductory to mid-level support for the BlackBerry Enterprise Server.

BlackBerry Certified Server Support Specialist candidates will be required to pass two exams.

  • An exam related to supporting the BlackBerry Enterprise Server

  • The Supporting BlackBerry Devices in an Enterprise Environment exam from the BlackBerry Certified

Support Specialist designation

Candidates who successfully complete the two exams required for this certification will receive a BlackBerry Certified Server Support Specialist designation.

BlackBerry Certified System Administrator

This certification stream is designed to validate the skills and knowledge of technical professionals who in- stall, configure, and manage the BlackBerry Enterprise Server.

Candidates will be required to pass an exam related to Maintaining the BlackBerry Enterprise Sever.

Candidates who successfully complete the exam for this certification will obtain a BlackBerry Certified Sys- tem Administrator designation.

BlackBerry Certification Program Guide - Version 1 RIM STRICTLY CONFIDENTIAL

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