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Computer Reservation System (CRS)

Computer Reservation Systems (CRSs) also called Global Distribution System (GDS) provide complete, current information on airlines, car rental companies, and hotel properties.  These computer programs allow travel professional to access availability and make bookings for their clients.  Using a CRS, one can process airline reservations and issue airline tickets.

Different Types of Computer Reservation Systems (CRSs)

The four major CRSs in North America are:

Apollo / Galileo® – Apollo Travel Service, a division of Galileo International, controls the Apollo computer reservation system and is associated with United Airlines.

SABRE – Semi- Automated- Business- Research- Environment is associated with American Airlines.  This CRS has a number of excellent programs to offer.

Amadeus – Provides a comprehensive and forward-looking range of services to its subscribers.  The Amadeus System is an essential sales tool for travel professionals round the world.  Some 182,000 travel agency terminals connect to Amadeus.

Founded in 1987; fully operational since 1992

Publicly listed company since 1999

Three founder airline shareholders currently hold 59.92% of the company: Air France (23.36%), Iberia (18.28%) and Lufthansa (18.28%)

Remaining shares held publicly

Worldspan – Owned by Affiliates of Delta Air Lines, Inc. 40%, Northwest Airlines 34%, and American Airlines, Inc. 26%.  Worldspan is the world’s leading processor of Internet travel agency bookings, managing more than 50 percent of all online bookings worldwide.


United Airlines designed Apollo in 1976.  In 1997, Galileo International Inc bought the Apollo Reservation System.  Galileo is also known as the Apollo system in North America and Japan.

Apollo is a total access system, which enables users to offer instant confirmations for airlines worldwide.  Apollo’s advanced technology puts all the necessary information at ones fingertips.

Introduction To Travel19 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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