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SELEX Exception Automation

SELEX Exception Automation is a standalone front office GUI application built for Expedia.  It can interact with two Global Distribution Systems, Sabre and Worldspan.  It enables the front-office executive to make changes to reservations created on Expedia's Website.  It assists in processing exchanges, cancellations, or refunds that the front office team receives over phone calls.  It enables focus on customer service, as knowledge of cryptic GDS commands is not necessary.  The GUI of SELEX EA reduces training time by remarkable measure.

SELEX Exception Automation can also work in conjunction with SELEX Agent Desktop.  SELEX Agent Desktop focuses on initial bookings and reservations, SELEX Exception Automation focuses on modifications to existing bookings, such as exchanges, refunds, voids, schedule changes, and lost ticket applications.

Apply Your Knowledge

Sarah Hartman is the Solution Manager for SELEX Exception Automation.

Phil Manzi, Manager TPS

Internet Reference Site

To know more about CRSs discussed in the sections above, please visit:

www.galileo.com

www.sabre-holdings.com

www.amadeus.com

www.worldspan.com

Module Summary

In this module, we have covered the following:

Computer Reservation Systems (CRS)

Different types of Computer Reservation Systems (CRSs)

SELEX Exception Automation

Introduction To Travel21 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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