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Airline Policies

Airline policies are guidelines with respect to booking and service information, airline agreements, passenger programs, passenger-related issues, ticket types, fare information, refund information, travel packages, and so on.

Objectives

After completing this module, you will be able to:

Define frequent flyer programs.

Define travel considerations for children and infants, pets, and special requirements.

Identify security, check-in, and baggage policies.

Identify Passenger Type Codes (PTCs).

Identify the types of tickets.

Identify fares and Fare Basis Codes.

Define voids, exchanges, and refunds.

Define LTA / PTA / MCO.

Define packages and schedule changes.

Introduction To Travel31 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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