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Introduction

Welcome to the Introduction to Travel training program.  This training program focuses on providing an overview of the travel industry, city, airlines, car, and hotel codes, 24-hour clock, trips, Computer Reservation Systems (CRSs), booking and ticketing overviews, airline policies, car information, hotel information, and travel considerations.  After completing this training program, the learner will be able to:

Identify the guidelines of service excellence in the travel industry.

Provide a brief overview of travel-related organizations and associations.

List city, airline, airport, car, and hotel codes.

Identify hubs and spokes.

Identify the history of time zones.

Define twenty-four hour clock.

Identify the different types of trips.

Define a Computer Reservation System (CRS).

Identify the different types of Computer Reservation Systems (CRSs).

Define SELEX Exception Automation.

Provide a brief overview of airline policies.

Identify basic car types, services, and policies.

Identify basic hotel types, services, and policies.

Identify the importance of international travel considerations, including health, visa, and travel insurance.

The icon below is used throughout the Reference Guide for ease of retention:

Icon

Notes

Apply your knowledge

Introduction To Travel4 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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