Voids, Exchanges, and Refunds
A cancelled ticket whereby the charge to the customer’s credit card is removed is termed as a voided ticket.
The voiding period is normally within the ARC / BSP reporting period. Agencies have to report all documents issued and voided that are accountable.
For example, in some cases, tickets need to be void by the next business day. A ticket issued on Monday needs to be voided by EOD (6:30 PM) of Tuesday. A ticket cannot be voided after departure.
Friday, Saturday, Sunday
In some cases, the voiding period is 15 days.
An exchange document is a new document that is purchased against the value of an old ticket or any other ARC / BSP document that is accountable.
When exchanging a ticket or Miscellaneous Charges Order (MCO) for a ticket, the full ticket / MCO number including the check digit is needed. If the check digit is unknown an -x- can be substituted. A maximum of three exchange documents will print on the itinerary / invoice. Only the first exchange document number will update the DDL primary display. The secondary display will list all documents. Electronic ticketing transactions are processed the same as paper ticket exchanges.
Refunds is the process of returning any money to the passenger on changing / canceling a ticketed itinerary.
Apply Your Knowledge
Commission is the revenue that travel agencies earn from airline tickets. Airlines pay travel agencies in capped commissions for every ticket that is sold on the airline. Any issue regarding faulty processing of commissions means loss of revenue for both TRX and its clients.
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Concepts and TerminologyConfidential, TRX Inc.7 November 2007