Travel and Tourism Industry: An Introduction
Welcome to the world of travel. As long ago as the time of the Roman Republic, rich people used to visit popular coastal resorts such as Baiae as tourists. The terms tourist and tourism were first used as official terms in 1937 by the League of Nations. Tourism was then defined as people traveling abroad for periods of over 24 hours.
After completing this module, you will be able to:
Identify the guidelines of service excellence in the travel industry.
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Concepts and TerminologyConfidential, TRX Inc.7 November 2007