Some airports, such as McCarran International airport in Las Vegas, do not have on-site car rentals. Customers still check-in with the car company at the airport – car rental company counters are usually located near the baggage claim and / or ground transportation area.
After the paperwork of the customer is complete, he / she proceeds to the shuttle bus pick-up area, which will take the passenger to the parking lot where the rental cars are kept. Most major companies provide shuttles for free but some smaller car companies may charge a nominal fee. Again, the customer needs to check the rules and restrictions.
Regardless of whether the company is on-site or off-site, the customer will need to check in at the car rental desk. Most car rental companies accept credit cards, debit cards, and cash as an acceptable form of payment, but a credit card is required upon check in.
When a customer rents a car from the agency, the agency will hold an amount on the credit card until the car is returned. This amount varies with each company but the average is $250.
If customers want to use a debit card, they will not be allowed to use it upon arrival. After the rental is brought back, the car rental agency can place the whole charge onto the debit card.
With the travel industry vehicle types are classified by a set 4 alphabetic codes. The table below explains the codes.
# of Doors
L = Luxury
V = Van
M = Midsize
E = Economy
C = 2 or 4
D = 4
A = Automatic
M = Manual
R = Air Conditioning
N = No Air Conditioning
For example, the vehicle code FCAR would be a full size car, with 2 doors, with automatic transmission, with air conditioning.
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Concepts and TerminologyConfidential, TRX Inc.7 November 2007