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Basic Car Policies

Rates

Car rental agencies have different sets of rates, which can include hourly, daily, weekly, weekend rate, and one-way rental rates.  Weekend rates typically start on Friday and end on Sunday.  Car agencies will charge a customer a penalty if they are late returning their rental.  All rental rates are based on a 24-hour rental.

Things to remember about car rental rates and fees:

Based on the rate quoted, cars must be returned on time to avoid any extra penalties or fees.

Weekend rates typically start on Friday or Saturday

Car rental companies will charge a late fee if a vehicle is returned after the designated time.

For one-way rentals, customers will usually incur a penalty known as a drop fee.

Mileage fees.  Vehicles are rented either with a certain amount of mileage allowed or unlimited miles driven.  If a car is rented allowing 500 miles driven and that mileage is exceeded, a mileage fee per mile may be charged.

It is a standard policy to return the vehicle with the same amount of gas as you received it, usually a full tank.  If you do not, a high premium fee is charged.  Most companies now allow a Fuel Option to be purchased at the time of rental.  This will allow the renter to return the vehicle with any amount of gas, but a full tank must be purchased in advance.

Taxes and surcharges vary from state to state, airport to airport and can increase a rental rate substantially.  Various taxes, fees and surcharges can include the following:

Rental Requirements

In addition to having a valid driver’s license and method of payment, many car companies have minimum rental requirements that must be met in order to rent a vehicle.  Renters have to:

Meet the minimum age requirements.  A standard industry rule is that one must be 25 years or older to rent.  This is not true for all rental companies.

Present a valid driver’s license at the time of rental.

Present a valid credit card in the driver’s name.  A deposit is usually held against the credit card.

Have a good driving record.

Taxes and Fares

Low quoted prices may grow into larger charges for the customer.  There are fees and taxes that are charged to a customer once they rent a car.  They can be charged state, county, city, and airport taxes.  Additionally, some companies may charge fees such as registration, customer facility, and concession recoupment, which is a charge to pay for the land the rental agency leases at the airport.

Some companies may also add refueling charges for bringing the car back without a full tank of gas, additional driver fees, and possibly an age requirement fee.

Introduction To Travel53 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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