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Special Requests

In addition to renting a car, customers can also request that special equipment be included in their rental.

However, special equipment is a request and is not guaranteed.  Additional charges will most likely apply, with prices ranging from $7 per day for a car seat to as much as $25 per day for a luggage rack.  Customers should also check the rules and restrictions for making special requests.

Frequent Renter Program

Some companies, such as Hertz, have programs where frequent customers get perks such as covered parking and express check-in.  Other companies have partnerships with airlines so that you can receive airline miles with each car rental.

Insurance Coverage

In addition to taxes, customers may elect to be covered by a variety of insurance.  The following are insurance policies that are offered from rental car agencies:

Lost damage waiver (LDW) – LDW provides the renter relief of all financial responsibility for loss or damage to the car as long as they comply with the terms of the rental agreement.

Personal accident insurance (PAI) – PAI provides accidental death and medical expense benefits to the renter and all passengers.

Personal effects protection (PEP) – PEP insures the personal belongings of the renter and the immediate family members who are traveling with the renter.

Supplemental liability insurance (SLI) – SLI provides primary protection for liability claims against the renter and authorized drivers for injury / death or property damage.

Uninsured and underinsured motorist protection (UMI) – UMI provides protection to the renter for any uninsured motorist that might hit the vehicle.

Some states have additional insurances that the customer can purchase depending on the state laws.

Module Summary

In this module, we have covered the following:

Basic car types and services

Basic car policies

Introduction To Travel54 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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