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Positive Attitude

A positive attitude – sometimes under difficult A circumstances – is a must.  Your success will depend on your ability to handle good and bad days with the same positive approach.  Your customers and co-workers will appreciate this.  It would be less stressful for you to maintain a positive attitude.

Flexibility

The travel industry is very fast paced, and you will need to keep up with the product changes that occur on a daily basis.  The different requests of your management team and your customers will require you to be flexible.

Teamwork

The decisions you make and the way you handle your job responsibilities will affect many people.  Working as part of a team means that you do your job in a way that enhances the company’s image.

Patience

Patience is a virtue; in the travel industry, it is also a necessity.  Customers do not always make up their minds quickly.  Airlines and other vendors have very strict rules and regulations.  Your supervisors may make what seems to you ridiculous demands on your time; and just when you thought you knew it all, every thing changes.  Patience will make your job much easier.

Module Summary

In this module, we have covered the following:

Service excellence tips in the travel industry

Introduction To Travel7 of 57

Concepts and TerminologyConfidential, TRX Inc.7 November 2007

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