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Getting Help

Oracle Consulting Services and Oracle Support Services are the main sources of help for installing Oracle Applications.

Oracle Consulting Services Oracle Consulting Services can help you:

Determine machine size and database size required by Oracle Applications Install or upgrade Oracle Applications Implement Oracle Applications products Customize Oracle Applications products Install and configure multiple language support Develop custom applications for use with Oracle Applications Train users of Oracle Applications

Oracle Support Services

The Oracle Support Services web site at http://www.oracle.com/support offers registered Oracle MetaLink customers self-service support technologies, available 24 hours, 7 days a week. Oracle MetaLink provides information, such as technical libraries and forums, and services, like patch set downloads, BUG searches and TAR entry. If you contact Oracle Support Services, have this information available:

Your CSI number Operating system number and versions

Release of Oracle Applications you are installing and the versions of the Oracle Server and Oracle tools you are using

Release of Oracle Applications you are upgrading from

Description of the problem as well as specific information about any error messages you received

Whether or not you have dial-in capability

Output of the AD Configuration utility, contained in the adutconf.lst file. For additional information about AD Configuration, see Maintaining Oracle Applications

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