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Emergency/Urgent Appointments

The practice operates a system of telephone triage between 9.00 - 10.00am and 1.30 - 2.00pm. A member of reception will answer your call. They will arrange for you to speak to the practice nurse. The practice nurse will offer you advice or invite you to attend the surgery.

Tel: 01505 324348

Extended Hours

We offer early morning and evening appointments for patients who are unable to attend normal surgery hours. Patients are seen by pre-booked appointments only.

Home Visits

If possible please try to telephone before 10.00am. A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

Out Of Hours

Out-of-hours cover is the responsibility of NHS Greater Glasgow & Clyde. Between Monday to Friday 6.00pm - 8.00am, Friday 6.00pm - Monday 8.00am and local area bank holidays, the surgery is closed. In order to obtain medical advice at these times, please call 111. A receptionist in the emergency call centre will answer your call. They will either:

  • 1.

    Arrange for you to speak to a doctor or nurse

  • 2.

    Invite you to attend the centre to be seen by the doctor

  • 3.

    Arrange a home visit if you are too ill to visit the centre

Please take a leaflet for further details from reception. NHS 24

Further advice and information can also be obtained from NHS 24, whom you call direct on 111, or visit www.nhs24.com

Serious Emergencies Dial 999 For An Ambulance

If you are confronted by a serious problem, such as severe chest pain or severe bleeding, call an ambulance (Tel: 999) before calling the surgery.

Repeat Prescriptions


Complete a request form (the tear-off page opposite your last prescription) and put in the 'post box' at reception. If you require your prescription to be posted back, please enclose an SAE for this purpose. Please allow 24 - 48 hours before collecting your prescription (excluding weekends and bank/local holidays).

OR Contact your local community pharmacist for details of their repeat prescription service.

Obtaining Test Results

If you have undergone tests or X-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment has been arranged, please allow five working days, then you can telephone the surgery between 3.00 and 4.30pm when the receptionist will provide you with the result. A letter will be sent to patients informing them of the result of any cervical smear test undertaken by the practice.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission in writing for the release of the results or they are not capable of understanding the results.

Please do not ask the reception staff to interpret results as they are not medically trained.

Suggestions Or Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the practice manager and she will set all the necessary wheels in motion. Further written information on the complaints procedure is available from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Patient Rights And Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.

  • Aim for you to have access to a suitably qualified medical professional within 48 hours of

your initial contact during surgery hours or, in an urgent case, the same day.

  • Work in partnership with you to achieve the best medical care possible.

  • Involve you and listen to your opinions and views in all aspects of your medical care.

The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.

  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to

assist us in providing you with the best service.

  • Inform the practice staff of any alterations in your circumstances, such as change of surname,

address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in their endeavours to keep you healthy.

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