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The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

What To Do In Time Of Bereavement

Emergency Care Summary (this is a computer summary of basic information about your health).

If death occurs at home: Telephone the doctor who will visit to confirm that death has taken place. Contact the funeral director.

If you agree, doctors, nurses and receptionists in the out-of-hours medical centre, staff at NHS 24 who are involved in your care and staff in hospital accident and emergency departments have access to your Emergency Care Summary.

Everyone has been 'Opted In' to this system, ie your records can already be accessed in this way, but anyone can choose to 'Opt Out' in which case an electronic lock will be put on your medical records. Please ask a member of reception if you wish to opt out.

Collect the death certificate from the surgery - the doctor will tell you when this will be available for collection.

Acne

Cough

Hay fever

Nasal congestion

Athlete’s foot

Diarrhoea

Headache

Pain

Backache

Ear ache

Head lice

Period pain

Cold sores

Eczema and allergies

Indigestion

Thrush

Constipation

Haemorrhoids (piles)

Mouth ulcers

Sore throat

Zero Tolerance Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault. There is a special GP practice in the area to which violent patients will be referred.

Freedom Of Information – Publication Scheme

The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Confidentiality And Information Sharing

Lifestyle Information Smoking

We are keen to give all our patients who smoke as much help as possible to stop. Please ask at reception or at any consultation for information and support.

Walking

Even the smallest effort can improve your quality of life and make you feel healthier and livelier. As walking is a very good exercise which most people are able to do, and doesn't need special equipment, then why not get started on your fitness campaign. Simply start by walking for 15 or 20 minutes at a brisk enough pace to get your heart beating faster, three times a week regularly. When you can easily walk for an hour you are ready to move on to swimming, cycling or running!

Healthy Eating

A healthy diet doesn't need to be a boring one. Health experts tell us we are all eating too much fat, salt etc, but what exactly does this mean? Why not speak to your doctor/nurse or pick up some of our information leaflets so you can enjoy a healthier diet?

  • To provide further medical treatment for you, eg from district nurses and hospital services.

  • To help you access other services, eg from the social work department. This requires your

consent.

  • When we have a duty to others, eg in child protection cases.

Anonymised patient information will also be used at local and national level to help the health board and government plan services, eg for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

The NHS Minor Ailment Service

Warts and verrucae

The NHS Mino get advice and

r Ailments Service is available at your local community pharmacist. You will be able to treatment from your community pharmacist for minor illnesses and complaints such as:

Leaflets

Leaflets and other written information about various illnesses and conditions are available on display in the reception area and from the practice nurses. We do not have any leaflets produced by the practice.

Threadworms

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