X hits on this document

PDF document

STATE BANK OF INDIA, SYDNEY BRANCH - page 3 / 6

24 views

0 shares

0 downloads

0 comments

3 / 6

that we obtain from you or from any one else, regardless of how or when it comes to us.

If you are a company, then:

by applying for this service ('the service'), you agree and consent to the matters following.

If you supply us with personal information about an individual, you agree to tell that person that:

  • (a)

    we are holding personal information about that person and he or she can contact us at any of our branches;

  • (b)

    personal information collected about that person will be used for the primary purpose of assessing your application for the requested service and, if your application is approved, for the initial establishment of the service and then for the subsequent administration and eventual finalisation of your service and that without that personal information, this purpose cannot be fulfilled;

  • (c)

    personal information collected about that person will usually be disclosed to any of us and to the following types of organisations-

    • (i)

      regulatory bodies, government agencies and law enforcement bodies; and

    • (ii)

      other parties we are authorised or required by law to disclose information to.

  • (d)

    that person has the right to access and correct personal information we hold about him or her.

If you are not a company then:

by applying for this service ('the service'), you agree and consent to the matters following.

We collect and will collect your information primarily for the purpose of the initial establishment of the service and then for the subsequent administration and eventual finalisation of the service. You agree and consent to us using and disclosing your information for this purpose.

You also agree whether you are a company or an individual and consent to us using or disclosing your information for each of the following additional purposes:

Revised 19/04/2007

  • (a)

    performing our internal administration and operations including accounting, risk management, record-keeping, archiving, systems development and testing, credit scoring and staff training;

  • (b)

    compliance with legislative and regulatory requirements; and

(c) prevention and investigation of crime or fraud to protect your interest and our interest.

8.

Code of Banking Practice

If you are an individual or a small business (as defined in the Code of Banking Practice), the Code of Banking Practice applies to this product.

9.

Making a Complaint

If SBIS makes a mistake, or SBIS service does not meet your expectations, SBIS wants to know.

Internal Dispute Resolution

For resolution to your complaint:

Contact us on 02 9241 5643 or

Write to us at Suite 2 & 3, Level 12, 234 George Street Sydney NSW 200 Attention: CEO, State Bank of India Sydney Branch or

Email us at ceo@sbisyd.com.au or

You can call on us in person, weekdays between 9.00 am to 4.00 pm.

In most cases, we will be able to solve your problem on the spot. If we are unable to do so promptly, then we will take responsibility to work with you to resolve the matter within 21 working days.

If this is not possible, we will keep you informed of our progress and how long we expect it will take to resolve your complaint.

External Dispute Resolution

If you are not satisfied with the steps taken by SBI to resolve the complaint, or with the result of our investigation, you may wish to contact an alternative financial services dispute resolution scheme.

Page 3 of 6

Document info
Document views24
Page views24
Page last viewedFri Oct 28 23:32:47 UTC 2016
Pages6
Paragraphs87
Words1198

Comments