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CIGNA Language Assistance at a Glance

  • Participant Eligibility

The Language Assistance Program only impacts membership under the jurisdiction of the Department of Managed Health Care (DMHC) and the California Department of Insurance (CDI). To ease administration for health care professionals, however, CIGNA is providing language services to all CIGNA participants residing in California, regardless of product/funding.

  • Threshold Languages

CIGNA has determined it’s threshold languages to be Spanish and Traditional Chinese.

  • Contracts

Physician, medical group, facility or other health care professional contracts that are issued, amended, delivered or renewed as of January 1, 2009 shall require compliance with CIGNA’s Language Assistance Program.

  • Sharing Enrollee Preferred Language CIGNA will share participant language preferences with contracted medical groups that are delegated for utilization management and claims through the eligibility vendor, PRNLink, Inc. They will be shared with directly contracted physicians and other health care professionals upon request. Race/ethnicity data will not be shared.

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