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CIGNA Language Assistance at a Glance

  • Translation Services

CIGNA will perform all translation services of vital documents in the threshold languages – Spanish and Traditional Chinese. CIGNA will contact the medical group to obtain documents for translation upon the request of the CIGNA participant.

Translation is not delegated to medical groups.

  • Interpreter Services

CIGNA is offering free telephonic interpretation for CIGNA LEP participants through our language service vendor beginning January 1, 2009. CIGNA will provide telephonic interpreter services in all languages.

CIGNA does not delegate interpreter services to medical groups.

  • Reporting

Regulations require tracking and trending of LAP complaints.

Example: the physician or other health care professional is unable to meet the enrollee’s cultural, language, ethnic, racial needs/preferences. This may include but is not limited to:

¾ not having interpreters available ¾ being intolerant of an enrollee’s health-related or cultural beliefs ¾ refusal to provide an interpreter

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