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Translation Requirements

  • Translation Timeliness (developed by ICE)

Element

Request for translation of a non-standard vital document comes from the enrollee to the provider

organization.

Minimum Policy Requirements Urgent:

  • 1.

    Forward the translation request and copy of document to the contracted health plan within one business day.

  • 2.

    Log the date request received from the enrollee, and the date request and document were forwarded to the health plan.

Non-Urgent:

  • 1.

    Forward the translation request and copy of document to the contracted health plan within two business days.

  • 2.

    Log the date request received from the enrollee, and the date request and document were forwarded to the health plan.

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