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Translation Requirements

  • Translation Timeliness (developed by ICE)

Element

Minimum Policy Requirements

Request for a non-standard vital document comes from the health plan to the provider organization

Urgent: 1. Forward a copy of document to the contracted health plan within one business day. Log the date request received from the enrollee, and the date request and document were forwarded to the health plan.

2.

Non-Urgent: 1. Forward a copy of document to the contracted health plan within two business days. Log the date request received from the enrollee, and the date request and document were forwarded to the health plan.

2.

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