X hits on this document

51 views

0 shares

0 downloads

0 comments

18 / 24

Interpretation Requirements

  • Interpreter Access (spoken word)

    • CIGNA does not delegate interpreter services to medical groups.

    • Beginning January 1, 2009, CIGNA is offering free telephonic interpretation for CIGNA LEP participants through our language service vendor.

  • The Physician and Hospitals Reference Guides provide interpreter access instructions (as outlined below).

  • To engage an interpreter once the CIGNA participant is ready to receive services, please call toll free at 1-800-806-2059. You will be asked to confirm eligibility to access interpretation services:

    • Once connected, you will be asked to enter the participant’s CIGNA ID number, date of birth and your Tax ID number (pharmacists will need NCPDP number).

    • Once eligibility is verified, you will be connected with the language vendor.

    • The language vendor will collect information that is required for regulatory reporting.

    • We appreciate your patience with the process to connect you with an interpreter as rapidly as possible.

  • It is not necessary to arrange for these services in advance. 18

Document info
Document views51
Page views51
Page last viewedTue Dec 06 20:28:54 UTC 2016
Pages24
Paragraphs308
Words2712

Comments