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Frequently Asked Questions

  • Do these regulations prohibit family members from serving as interpreters for enrollees? No. Family members are not banned from serving as interpreters for enrollees under this legislation; however, the availability of free, quality interpretation services must be offered. Refusal of an interpreter needs to be documented in the patient’s medical record.

  • Which staff needs training regarding the LAP program? To ensure compliance with the law, it is recommended that staff who interact with patients be trained on the Language Assistance Program regulations and how to access language services from CIGNA.

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