Key Definitions and Terms
Written word. It is the conversion of a written text in one language into a written text in a second language corresponding to and equivalent in meaning to the text in the first language. CIGNA will translate written documents into Spanish and Traditional Chinese.
Language Assistance Program (LAP) Notice of Translation Written notice of availability of translation services, free of charge, must accompany all vital non-standard documents. Medical groups delegated for utilization management (UM) or claims must send the LAP notice with all vital documents. Examples of vital documents include UM denials and Claim denials/notices requiring a response from the enrollee.
The CIGNA LAP notice is in English, Spanish and Traditional Chinese. The notice is available on ICE Website: h t t p : / / i c e 4 h e a l t h . o r g / l i b r a r y / d o c u m e n t s / I C E _ D M H C _ N o t i c e _ o f _ T r a n s l a t n_Cigna_09-03-08(1).pdf i o