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Key Definitions and Terms

  • Translation

Written word. It is the conversion of a written text in one language into a written text in a second language corresponding to and equivalent in meaning to the text in the first language. CIGNA will translate written documents into Spanish and Traditional Chinese.

  • Language Assistance Program (LAP) Notice of Translation Written notice of availability of translation services, free of charge, must accompany all vital non-standard documents. Medical groups delegated for utilization management (UM) or claims must send the LAP notice with all vital documents. Examples of vital documents include UM denials and Claim denials/notices requiring a response from the enrollee.

The CIGNA LAP notice is in English, Spanish and Traditional Chinese. The notice is available on ICE Website: h t t p : / / i c e 4 h e a l t h . o r g / l i b r a r y / d o c u m e n t s / I C E _ D M H C _ N o t i c e _ o f _ T r a n s l a t n_Cigna_09-03-08(1).pdf i o

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