Key Definitions and Terms
Spoken word. The process of listening, understanding and analyzing something spoken or reading something written in one language (source language) and orally re-expressing that message faithfully, accurately and objectively in another spoken language (target language), taking the cultural and social context into account. According to the law, enrollees have the right to interpretation in any language.
Please note: interpretation services are not limited to just Spanish and Chinese. CIGNA will provide telephonic interpreter services in all languages.
Documents that provide CIGNA participants with information on how to access services and benefits. They may be produced by the plan or the production or distribution may be delegated to a contracting provider/vendor.
Examples of vital documents are: Applications, Consent Forms, Letters, Denial notices, free language assistance notices and explanation of benefits.