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Speak for yourself or have a lawyer, friend, or other person speak for you at the informal meeting or at the fair hearing, to say why you are dissatisfied with the action that adversely affects you.  If you wish, the DHS or (for DD/MR Waiver participants) the DOH can give you information about a local Legal Aid Office that can help advise or represent you at no cost.

Have your record(s) kept confidential.

Equal access to programs of the DHS, without regard to race, color, national origin (including language), age, sex, religion, or disability.  If you feel you have been discriminated against, write immediately to:

Department of Human Services

Civil Rights Compliance Office

P.O. Box 339

Honolulu, HI 96809

DD Ombudsman Office  (For DOH DDD participants)

The DD Ombudsman Office is part of the Developmental Disabilities Division (DDD) quality assurance system.  It was established to address and resolve complaints and concerns relating to “The Waiver” and other DDD services.  The Ombudsman follows through on all calls to resolution or closure.  All calls are confidential and shared only on a “need to know” basis.

If you are ever dissatisfied with waiver services, your case manager, or DDD services, you may file a complaint with the DD Ombudsman at:

2201 Waimano Home Road

Pearl City, Hawai`i 96782

Telephone: (808) 453-6669*  Fax: (808) 453-6244


*Neighbor Islands (toll free)

Hawai`i(808) 974-4000Maui(808) 984-2400

Kaua`i(808) 274-3141 Moloka`i1-800-468-4644

Lana`i1-800-468-4644 (Enter Extension:3-6669)

Provider Agency Process (For Waiver Participants)

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