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About This Handbook - page 52 / 81





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All waiver service provider agencies must have policies and procedures to address participant rights with participants and their designated representatives. The policies and procedures must include but are not limited to:

Freedom of choice of services, supports, and providers.

Receiving individually defined and appropriate services and supports.

Receiving information that defines the grievance and appeals process.

Being treated with understanding, dignity, and respect.

Being free from exploitation, neglect, and abuse.

Being fully informed, prior to or at the time of service start date, of services to be provided by the agency.

Being informed of agency policies and procedures governing participant conduct.

Being given advance notice, preferably two weeks, of provider change in services, transfer, or discharges, except in an emergency.

Privacy and confidentiality in treatment and in personal care.

If you feel that any of these rights have been violated, ask to speak to an agency supervisor and try to work it out with them.  If this does not solve the problem to your satisfaction, then you can contact the DOH or DHS.

Your Responsibilities

It is important to understand what the State expects of you as a waiver participant.  Some of your major responsibilities are outlined here.

Keep your case manager (CM) informed when you move or change your telephone number.

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