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COmmunity NeTwork for ACcessing Shelter (CONTACS)

by City and Zip Code in

Maricopa County

85006

Phoenix . . . . 1,676

85007

Phoenix . . . . 1,173

85008

Phoenix . . . . 3,280

85009

Phoenix . . . 10,085

85014

Phoenix . . . . 1,347

85015

Phoenix . . . . 2,295

85016

Phoenix . . . . 1,021

85017

Phoenix . . . . 1,373

85201

Mesa . . . . . . 1,348

85301

Glendale . . . . . 966

CONTACS TOP TEN AREAS

COmmunity NeTwork for ACcessing Shelter (CONTACS), has been operated by Community Information & Referral in partnership with PREHAB of Arizona's Domestic Violence Safe Temporary Overflow Program (DV STOP) and the American Red Cross since 1998. CONTACS is a toll-free domestic violence and homeless shelter bilingual Hotline. The Hotline is available 24 hours a day, 365 days a year. An internet database is used to display bed availability in 35 Maricopa County

homeless, transitional and domestic violence shelters. DV STOP addresses the needs of domestic violence victims when domestic violence shelters have no vacancies; the program makes referrals for clients with temporary shelters through the American Red Cross, case management and/or safety planning program.

During the 2004/2005 fiscal year, CONTACS received 53,533 calls. The vast majority of calls continued to come from single homeless individuals,

CONTACS Demographics:

Sex: Female: ....................42,125 Male: ........................11,408

Age: Under 18: ....................441 18-30: ....................16,819 31-59: ....................35,489 Over 60: ......................784

Ethnicity Caucasian: ............41,599 Native American: ......610 African American: .. 3,877 Asian/Pacific Islander: 69 Hispanic: ..................5,972 Other/Unknown: ....1,406

Callers, by Employment Full-Time: ................2,342 Part-Time: ................1,435 Unemployed: ........23,176

Retired: ......................229 Disabled: ..................1,615 Home Maker: ..............33 Student: ......................323 Unknown/NA: ......24,380

Referrals by City: Aguila ............................1 Anthem ........................16 Avondale ....................479 Buckeye ......................54 Carefree ........................6 Cave Creek ..................26 Chandler ....................738 Chandler Heights ..........2 El Mirage ....................92 Fort McDowell ............11 Fountain Hills ..............20 Gilbert ........................168 Glendale ................2,494 Goodyear ..................196 Higley ..........................10 Laveen ........................23 Litchfield Park ..............29

Mesa ......................4,451 Paradise Valley ............19 Peoria ........................380 Phoenix ..................37,015 Queen Creek ................41 Rio Verde ........................6 Scottsdale ..................931 Sun City ......................64 Sun City West ..............27 Surprise ....................124 Tempe ....................1,370 Tolleson ......................62 Tonopah ......................14 Waddell ..........................7 Wickenburg ....................7 Wittmann ......................6 Youngtown ....................9 (not recorded or outside Maricopa County) ...... 4,635

Caller Classification: Homeless Family...... 8,839 Homeless Single ....21,363 DV Family ..................2,346

*DV = Domestic Violence

Community Information & Referral

|

2004-05 Annual Report

|

4

602-263-8900 or 1-800-799-7739

followed by calls from homeless families. 14,417 calls were non-shelter related; these calls typically are referred to the CIR Help Hotline.

CONTACS is primarily funded by the Cities of Phoenix, Scottsdale, Mesa, Glendale and the Valley of the Sun United Way.

DV Single ..................5,062 Transitional Family ......381 Transitional Single ..1,125 Sub-Total ................39,116 Non-shelter- related calls ............14,417

Total Calls ................53,533

Crisis Calls Placed ......146 Percentage of Total Calls Calls transferred to DV STOP.................... 3,420

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