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TOTAL CLIENTS SERVED: Clients Started CVM Before Report Period (and still on): Clients Starting CVM During Report Period: Clients Ending CVM During Report Period: Clients Still On CVM at End of Report Period: Total Family Size Served:

1968 371 1,597 1,076 1,306 3,632

1932 379 1,553 1,012 1,430 3,811

ETHNICITIES Caucasians: Non Hispanic : Caucasian: Hispanic Black or Afro-American: Native American / Alaskan Native: Native Hawaiian or Other Pacific Islander: Asian: Other:: ° Some clients list more than one race/ethnicity & Other

997 285 334 180 16 15 150

917 406 312 200 7 13 161

GENDER COUNT & AVERAGES Gender: Female: Gender, Male Gender, Unspecified Average Age of CVM Clients: Average Monthly Income of CVM Clients: Average Family Size of CVM Clients with Families: Average Family Size of All CVM Clients (including Singles)

1,008 922 38 39 $96.42 3.36 1.85

1,028 855 49 39 $117.01 3.38 1.97

CVM USER STATUS / SITUATION at START Reported as Homeless: Reported as Unemployed: Reported as Abused: Reported as Disabled: Reported as Veteran: Reported with Limited English: Reported as Female Head of Household:

1,778 1,091 430 117 295 62 392

1,822 1,157 379 159 350 87 487

OUTCOME DATA REPORTED (Total Achievements)

1,945

2,246

COMMUNITY VOICE MAIL

For information call CVM at CIR: 602-263-8845 Ext. 108

http://www.cir.org ..or.. http://www.cvm.org CVM PROGRAM STATS July 1, 2003 to June 30, 2004 July 1, 2004 to June 30, 2005

1,079

988

332

307

378

418

80

59

74

58

270

175

48

35

554

724

541

777

1515 E OSBORN RD PHOENIX AZ 85014-5310

570,269

580,002

121,644

166,530

343,287

355,385

16,522

16,616

8,806

9,232

80,010

32,239

4023:18:44

4031:27:24

Community Information & Referral's Community Voice Mail Program (CVM) has reached a plateau in Client growth.There are almost the same number of reported clients even though there was an addition of 19 new Collaborating Partners and an increase of Call Traffic on the system. Family Size has gone up and Quantity of achievements also rose.

During Fiscal year 2004-2005 the call traffic increased by 9733 (1.7%) (from 570,269) to 580,002 events logged. An event is each and every call into the system, including those made by clients to retrieve messages, callers calling clients to leave messages, Collaborating Partners to administer the CVM numbers assigned to them, and the daily system backup & maintenance. CVM has 1,400 Direct Inward Dialed Blocked telephone numbers (DIDs) programmed by the phone company to call into our CVM system via 4 trunk lines.

The existing Repartee System, installed in CIR Offices, will be replaced in June 2006 by a Cisco Unity System, installed outside of CIR, probably Seattle. This will reduce the possibility for maintenance and expensive parts. These costs will be covered by the new system contract.

(USER EXITS CVM)

Clients that Achieved at least ONE Objective: Obtained a Job: Obtained Housing: Obtained Behavioral Healthcare: Obtained Medical Healthcare: Obtained Social Services: Obtained Monthly Benefits (SocSec, Disability, etc.): Reported to have Obtained Safe Communications: Reported to have Increased Self Esteem: CALL LOG TRAFFIC RECORDED

Total All Calls & Events Calls of Clients Logging On to Retrieve Messages Message Calls Bad ID code entered Bad Security Code Entered Other (Agency, Administration, Backup, etc.) TotalTime of Calls (Hours:Minutes:Seconds)

Community Information & Referral

| 2004-05 Annual Report

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