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FY 2004 - 05 HELP HOTLINE STATISTICS 602-263-8856 1-800-352-3792 (for area codes 928 and 520)

HOTLINE CALLS BY COUNTY:

County Apache:

  • #

    of calls:

. . . . . . . . . . . . . 130

Coconino: . . . . . . . . . . . 914 Gila: . . . . . . . . . . . . . . . 640 La Paz:. . . . . . . . . . . . . . 149 Maricopa: . . . . . . . 171,608 Mohave:. . . . . . . . . . . 1,936 Navajo: . . . . . . . . . . . . . 591 Pinal: . . . . . . . . . . . . . 2,871 Yavapai: . . . . . . . . . . . 2,506 Yuma: . . . . . . . . . . . . 1,947 Other AZ counties: . . 3,224 Out-of-State: . . . . . . . 5,942 (location unknown): . . . 180

Total 192,638

HOTLINE CALLS IN MARICOPA COUNTY:

Location: Aguila . .

  • #

    of calls:

. . . . . . . . . . . . . 19

Anthem. . . . . . . . . . . . . 389 Arlington. . . . . . . . . . . . . 15 Avondale . . . . . . . . . . 2,118 Buckeye . . . . . . . . . . . . 527 Carefree . . . . . . . . . . . . . 71 Cave Creek . . . . . . . . . . 328 Chandler . . . . . . . . . . 4,984

Chandler Heights . . . . . . . 6 El Mirage . . . . . . . . . . . 966 Fort McDowell . . . . . . . . 20 Fountain Hills . . . . . . . . 346 Gila Bend . . . . . . . . . . . . 25 Gilbert . . . . . . . . . . . . 2,219 Glendale . . . . . . . . . 13,943 Goodyear . . . . . . . . . . . 823 Higley . . . . . . . . . . . . . . 142 Laveen . . . . . . . . . . . . . 291 Litchfield Park . . . . . . . . 441 Mesa . . . . . . . . . . . . 20,192 Morristown . . . . . . . . . . . 30 Palo Verde . . . . . . . . . . . . . 6 Paradise Valley . . . . . . . 256 Peoria. . . . . . . . . . . . . 3,913 Phoenix . . . . . . . . . . 99,932 Queen Creek. . . . . . . . . 627 Rio Verde. . . . . . . . . . . . . 25 Scottsdale . . . . . . . . . 6,197 Sun City. . . . . . . . . . . 1,849 Sun City West . . . . . . 1,185 Surprise . . . . . . . . . . . 2,336 Tempe . . . . . . . . . . . . 6,255 Tolleson . . . . . . . . . . . . 437 Tonopah . . . . . . . . . . . . 109 Waddell . . . . . . . . . . . . . 70 Wickenburg . . . . . . . . . 185 Wittmann . . . . . . . . . . . 115 Youngtown. . . . . . . . . . 216

BASIC CALLER DEMOGRAPHICS:

Sex: Female: ..................155,222 Male: ........................37,416

Age: Under 18: ..................6,276 18-30: ........................32,189 31-59: ......................128,185 Over 60: ....................25,988

Ethnicity: Caucasian: ..............151,684 Native American: ......3,076 African American: ....10,877 Asian/Pacific Islander: ..472 Hispanic: ..................23,539 Other/Unknown: ........2,990

Employment Status: Full-Time: ................19,375 Part-Time: ..................6,951 Unemployed: ..........47,563 Retired: ......................6,911 Disabled: ..................10,867 Home Maker: ................248 Student: ......................2,298 Unknown/NA ..........98,425

HELP HOTLINE TOP 10 LIST

The top ten needs addressed in FY 2004/2005 by the Help Hotline:

Community Information & Referral operates a free, bilingual information Help Hotline 24 hours a day, 365 days a year.The Help Hotline staff responded to 192,638 calls during the 2004/ 2005 fiscal year; 80.58% of calls were from females, with 171,608 calls coming from Maricopa County.

  • 1.

    Special Studies-Flu Shots. . . . . . . . . . . . . . . . .

  • 2.

    Financial-Utilities . . . . . . . . . . . . . . . . . . . . . . .

  • 3.

    Financial-Emergency. . . . . . . . . . . . . . . . . . . . .

  • 4.

    Food-Emergency. . . . . . . . . . . . . . . . . . . . . . . .

  • 5.

    Information and Referral. . . . . . . . . . . . . . . . . .

  • 6.

    Tax Information . . . . . . . . . . . . . . . . . . . . . . . . .

  • 7.

    Special Studies-Baby Shots . . . . . . . . . . . . . . .

41,158 30,742 30,488 24,622 22,126 11,767 . 8,172

  • 8.

    Legal-Assistance. . . . . . . . . . . . . . . . . . . . . . . . . 6,380

  • 9.

    Legal-Landlord/Tenant . . . . . . . . . . . . . . . . . . . . 5,065

  • 10.

    Donation Resources-Goods to Donate. . . . . . . 4,520

Community Information & Referral

|

2004-05 Annual Report

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