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Homeless Management Information System (HMIS) Project

The Homeless Management Information System (HMIS) is a HUD funded program which connects domestic violence, homeless, and transitional emergency shelters throughout Maricopa County via the internet. HMIS provides standardized client intake procedures and case management.The program has expanded from using contracted providers and now has a full time Project Director, System Administrator and User Training and Support Specialist at CIR.

The Maricopa Homeless Management Information System has been recognized nationally as a model for successful implementation. Since its inception, HMIS has remained on schedule and within budget. During 2005, HMIS Project staff made presentations at the National AIRS Conference in Tucson and at the National HMIS Conference in St. Louis, Missouri. In September 2005, the Project received an award for Innovative Use of Advanced Technologies from the U.S. Department of Housing and Urban Development.

The HMIS Web Site continues to provide updated information including an overall description of the Maricopa HMIS, key documents (such as the Partnership Agreement, Code of Ethics, Policies and Procedures), names of funders, newspaper articles, and a discussion forum. The HMIS Web Site continues to be updated with specific system documentation such as the HMIS training manual, Quick Reference Guides for data entry to the system, policy and procedure updates, User Group and Advisory Board minutes, contact information for the Project Team and the Project Schedule.

The Project has implemented evaluation processes and surveys to be used on an ongoing basis. One major item of note was that satisfaction with the speed of the system increased from 25% to 61% during the last year. Additionally, the system now provides agency specific reports that allow for the monitoring of accuracy and integrity of the data on the system, as well as demographics reports.

HMIS Innovative awards were presented to Central Arizona Shelter Services, Phoenix Rescue Mission and Streets of Joy for innovative use of technology based on their implementation of photo ID and scan cards into their operations.


The creation and implementation of the Maricopa HMIS could not have become a reality without the support of our funding partners:

  • The Lodestar Foundation

  • The Arizona Department of Housing

  • The Arizona Community Foundation

  • The Virginia G. Piper Charitable Trust

  • The Valley of the Sun United Way

  • The Maricopa Association of

  • Governments/AZ

  • The Department of Economic Security

Local funds were utilized for both the planning and implementation phases of project.

Maricopa HMIS Implementation Agencies

The following agencies / organizations have implemented Maricopa HMIS for one or more of their programs.

Arizona Behavioral Health Corporation • Arizona Housing Inc. • Catholic Social Service • Central Arizona Shelter Services Chicanos por la Causa Inc • Chrysalis Shelter for Victims of Domestic Violence • City of Phoenix Human Services Dept • Community Bridges • Community Care Emergency Shelter • Day Resource Center Ebony House, Inc

  • HomeBase Youth Services, Inc • Homeward Bound • House of Refuge East • House of Refuge - Sunnyslope Labor's Community Service Agency • Mesa Community Action Network • META Services, Inc

    • Native American Connections, Inc • NOVA Safe Haven • One Step Closer • Phoenix Rescue Mission

Phoenix Shanti Group • PREHAB of Arizona • Salvation Army Phoenix • Save the Family Foundation of Arizona

  • Society of Saint Vincent de Paul • Southwest Behavioral Health • Southwest Leadership Foundation

Spirit of God Ministries • Streets of Joy • The Respite Shelter • Tumbleweed Center for Youth Development

  • UMOM New Day Centers • US Vets • Women In New Recovery (WINR) •YWCA of Maricopa County - Willetta Center

Community Information & Referral


2004-05 Annual Report



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